Terms and Conditions

Access to and use of The Luxe HQ’s website is subjected to the following terms and conditions. By using the Website, you are agreeing to all the terms and conditions stated which may be updated from time to time without notice. If you do not wish to be bound by these Terms and Conditions, please refrain from accessing or using the website. If you have any queries or questions, please don’t hesitate to contact our friendly team member at info@theluxehq.com.au.

DISCLAIMER:

The Luxe HQ has endeavoured to ensure all information, graphics, video and audio(“Content”) that appears on this website are true and up to date at the time of publication. The Luxe HQ does not remain liable for any errors, ommisions or defects. Depending on the resolution of the screen you use to access the website, the colours displayed may not be an accurate depiction of the true colour of the item.

To the extent permitted by the law, The Luxe HQ and its directors, employees, agents and contractors exclude all liability for any consequential, indirect or incidental loss for any loss of profits, income, business or goodwill that occurred as a result of your use or access of this website, and/or from you using or relying on “Content”, whether or not it is caused by any negligent act or oversight on our part or by The Luxe HQ’s related corporations.

Certain laws, including the Competition and Consumer Act 2010 (Cth), can imply warranties or conditions, or impose obligations on The Luxe HQ that we exclude, restrict or modify, or that we can only exclude, restrict or modify to a limited extent. Where these laws apply, to the extent of which The Luxe HQ is able to do so, our liability will be limited to the resupplying of the “Content”.

SECURITY

The Luxe HQ endevours to implement all necessary security as implemented and stated in our Privacy Policy. The Luxe HQ does not guarantee the security of using this site or any systems used to access this website.

THIRD PARTY

The website may contain hyperlinks to sites operated by third parties. The Luxe HQ does not control these linked websites and we are therefore not responsible for the content of these sites. Links are provided solely or your own convenience and The Luxe HQ’s decision to include a hyperlink does not imply our endorsement of the sites or products that may be offered. Any access to these websites or buying or service and products are done solely at your own risk.

PURCHASES AND ORDERS

Customers must provide The Luxe HQ with complete and accurate details when completing a transaction. The Luxe HQ is not liable if an incorrect delivery address is given at the time of purchase. Any additional expenses incurred in correcting the order is solely the responsibility of the customer.

PAYMENT

All prices quoted are in Australian Dollars (AUD) and includes GST. Costs related to international orders are calculated using an integrated currency converter. The Luxe HQ is not responsible for varying currency conversion rates that are consequently charged by the customer’s banks.

Payment is processed through Paypal. Upon checkout, customers will be redirected to the PayPal website where they can select their preferred payment method.

AfterPay service is available as an option for Australian orders only. At checkout, customers will be redirected to the AfterPay website to complete the transaction. Please check AfterPay’s complete terms and conditions here at http://www.aterpay.com.au/

Customers will receive an electronic invoice confirming the order once The Luxe HQ receives the payment. Some orders may be subjected to fraud checks by our staff and may require additional identification to verify the transaction.

DISCOUNT CODES

All discount codes are only applicable for orders over $50AUD and price discounts are in $AUD. Discount codes cannot be used in conjuction with any other offers (excluding clearance sale prices).

ORDERS

Orders are processed on business days ONLY (Monday through to Friday) excluding public holidays QLD time.

An electronic confirmation with tracking numbers will be provided once orders are shipped out. For further details, please visit our shipping page for more details.

In the event where a parcel is not claimed, refused by the receiver, DHL will attempt re-delivery. If DHL and/our team is unable to arrange a re-delivery by DHL’s cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver’s country. There will be no refunds in situations such as these where parcels are not claimed or refused.

FRAUD

The Luxe HQ takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer for further details. If the customer refuses to respond with the required information within 7 working days, The Luxe HQ reserves the right to cancel the order.

CANCELLATION

The Luxe HQ reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in such situations. The Luxe HQ is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.

Intellectual Property

  1. a) Copyright

All Content on this website is protected by Australian and International copyright laws, unless indicated otherwise on this site. You may view this site and the content using your web browser and/or smartphone and save an electronic copy or print out a copy of the Content for your own personal information, research or study. If you do, you must (a) not change the Content from how it appears on this site unless authorised by The Luxe HQ and only according to the conditions by The Luxe HQ and (b) include the copyright notice ©The Luxe HQ on the copy.

  1. b) Trademark

This site contains registered trademarks that are, unless shown otherwise either owned or licensed by The Luxe HQ and are protected under the laws of Australia and other countries.

  1. c) Intellectual Property in Designs

This Website contains graphics and other visual representations of products protected by copyright and/or the Designs Act 2003(Cth) and equivalent laws in other jurisdictions. The Luxe HQ is proactive in protecting its rights in its designs and strictly enforces these rights pursuant to the applicable laws.

Making electronic, or other, copies of products displayed on this Website with the intent of reproducing them in whole or in part is strictly prohibited.

Size Guide
SIZE AU UK US EU      BUST WAIST HIPS
CM INCHES CM INCHES CM INCHES
XS 6 6 2 34 76-80 30-31.5 60-64 23.5-25 86-90 34-35.5
S 8 8 4 36 81-85 32-33.5 65-69 25.5-27 91-95 336-37.5
M 10 10 6 38 86-90 34-35.5 70-74 27.5-29 96-100 38-39.5
L 12 12 8 40 91-95 36-37.5 76-79 29.5-31 101-105 40-41.5

Sizing Tip: If you are in between sizes, we recommend going the size up. IE: If you are usually between size 6-8, we recommend a size 8.